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Customer: My tik tok is registered with my fb account. But when I try logging in using fb it takes me to a different tik tok account than the one I'm trying to get into. I've reached out to tik tok and they say I need to talk to fb support to resolve this issue
Technician's Assistant: What happened right before this Facebook issue came up?
Customer: I don't understand the question
Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: The tik tok account I'm trying to get into is "bellaadelinefox" but the one it takes me to when I use FB is "bellaadelinefox4" which is WRONG
Answered by Bing in 8 mins 2 years ago
CISM / CISSP / MCSD / MCSE / Microsoft MVP Reconnect
16,541 satisfied customers
Specialities include: Windows/Mac Issues, PC Troubleshooting, Computer or Laptop Errors and Upgrades
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Hello and welcome to JustAnswer, an independent technical support website. My name is ***** ***** it’s my pleasure to be assisting you today.
Can I see a screenshot showing what the original symptom looks like from your side?
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I need back in my tik tok but didn’t register my email jus my old phone number and I have a new number and can’t seem to
I got locked out of my tik tok account and dont remember any of my information that i used when i made the account, this
How can I upload a short video to Tik Tok?
Customer
How am I supposed to screenshot it? Signing into tik tok using fb is signing me into the wrong account. It should be signing me into the username bellaadelinefox but it's signing me into bellaadelinefox4. How do I get into bellaadelinefox tik tok account using Facebook?
What device are you using to chat with me?
Customer
You're not answering any of my questions
> How am I supposed to screenshot it?
I am addressing this matter - by asking you the device in use so I can tell you how to capture the required screenshot.
> Signing into tik tok using fb is signing me into the wrong account.
Can I see a screenshot showing the original error message and symptom?
As no further input was gathered against my last clarifying question, I now provide a general answer based on the given description and common situations.
Generally speaking, if you're unable to log into the correct TikTok account even though it's linked to your Facebook account, the issue may be related to your Facebook account or the way TikTok and Facebook communicate with each other. Here are a few steps you can try:
Log out of Facebook: Log out of Facebook on your device and then log back in to make sure your Facebook account is correctly linked to your device.
Disconnect TikTok from Facebook: Open the TikTok app, go to your profile, tap on the three dots in the top right corner, and select "Privacy and Settings." From there, select "Account" and then "Login and Security." Tap on "Disconnect" under the "Connected Accounts" section. Then, log back in to TikTok using your Facebook account.
Check if you have multiple Facebook accounts: Sometimes, people have multiple Facebook accounts linked to their device, which can cause confusion when logging into TikTok. Make sure you're logging into the correct Facebook account.
FYI - the official guide on this matter.
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